We do not offer customer service or technical support. If the video or sound are not working:

• End the session within 2 minutes of it starting to avoid charges.
• Ensure that you have downloaded Zoom.
• If you were experiencing audio-visual problems, check your sound and camera settings, or seek the assistance of an IT professional.
• If the lawyer was experiencing audio/visual problems, you can try again and may be matched with a different lawyer.

The lawyers on this website are all independent, they're not our employees. We don't take complaints about lawyers or provide legal advice, our only service is to match you with a lawyer. After video chats have ended, we ask you how that lawyer performed, and if a lawyer's ratings slip too low, they are no longer given the opportunity to take calls from InstaLawyer.ca. Giving that lawyer a negative score will mean that you will no longer be matched with that lawyer.

If you have suffered a loss as a result of a lawyer's advice, we recommend that you consult a different lawyer about their advice, as lawyers carry insurance but there are time limits to make a claim. If the lawyer has behaved inappropriately, you can contact the Law Society of Alberta, who regulates the conduct of lawyers.

If you are inquiring about a business matter (not customer service or technical support), you may contact Ken Proudman.